• Customer Success Manager
  • Remote, Added 09 July 2021
At SmartDreamers we are building the next generation talent software. We
believe that the connection between talent and companies should be simplified
and improved. We are dreamers with a plan: to build the best recruitment
marketing software in the world.

We are very proud to have leading companies such as L’Oreal, Infosys, UiPath,
Genpact, Givaudan, and many others as customers. Every day, thousands of
interactions between candidates and companies are deployed, tracked, and
optimized with the SD software.

In our go-to-market global journey, we are building a world-class customer
success team. At the center of our activities sits our customers. Human
interaction comes first - software second. Today, we are searching for the next
dreamer who will join the journey.


Role
Drive retention and growth among our customers by understanding their
business needs and helping them succeed;
Maintain a cadence of communicating with customers & be a “trusted advisor”
to enable clients to use the SmartDreamers platform to achieve their business
objectives;
Deliver and communicate ROI for our customers, throughout the customer
lifecycle: business reviews, QBRs, 121s;
Represent the “voice of the customer” within the company - to provide input into
every core product, marketing, and sales process;
Serve as the primary contact for the onboarding of new customers -> ensure
proper training of customer as well as the adoption of features that will ensure
the realization of value;

Profile
+2 years of experience in customers success (SaaS industry);
Hands-on experience in digital technologies;
Excellent verbal and written communication skills, highly organized,
collaborative, and detail-oriented;
Fluent written and spoken English;
Digital Marketing skills are a plus;
Comfort in a startup environment we move quickly and wear many hats in a
dynamic environment.
Joburi disponibile
Clear all filters
Technical Lead Machine Learning Engineer
San Jose
 -

At Encora we are looking for a great talent like you to join our team as the next Technical Lead Mac...
Apply
Senior Data Engineer
San Jose
 -

At Encora we are looking for a great talent like you to join our team as the next Senior Data Engin...
Apply
Sr React Developer
San Jose
 -

At Encora we are looking for a great talent like you to join our team as the next Sr. React Develope...
Apply
Lead Data Engineer
San Jose
 -

At Encora we are looking for a great talent like you to join our team as the next Lead Data Engine...
Apply
Technical Lead React Developer
San Jose
 -

At Encora we are looking for a great talent like you to join our team as the next Technical Lead Re...
Apply
Senior Software Engineer (.NET Core)
Mexico
 -

Job Summary: As a Senior Software Engineer, you will be responsible for developing and maintaining h...
Apply
UI Developer
Manila
,
Philippines
 -

Encora is a global Software and Digital Engineering company that helps business overcome the Softwar...
Apply
Senior Technical Tribe Lead
Lima
,
Peru
 -

En Encora estamos en búsqueda de un gran talento como tu para que se una a nuestro equipo como el p...
Apply
Senior Java
Cochabamba
,
Bolivia
 -

We are growing fast as a team so that's why we are currently looking for a Senior Java (9971) allo...
Apply
Java Developer
Mexico
 -

Our Native Product Engineering team is responsible for building and maintaining features in our ...
Apply
Senior QA Automation (Java)
Costa Rica
 -

At Encora we are looking for a great talent like you to join our team as the next Senior QA Automati...
Apply
Senior M365 Engineer
Costa Rica
 -

At Encora we are looking for a great talent like you to join our team as the next Senior M365 Engine...
Apply
QA Senior
Cochabamba
,
Bolivia
 -

We are growing fast as a team so that's why we are currently looking for a Senior QA (9955) alloca...
Apply
Java ForgeRock Developer
Chennai (OMR Road)
 -

Our company:Encora is a global Software and Digital Engineering company that helps business overcome...
Apply
Mid Software Developer (Java)
Costa Rica
 -

At Encora we are looking for a great talent like you to join our team as the next Mid Software Devel...
Apply
Senior Gestor de Demanda de Proyectos de tecnología
Lima
,
Peru
 -

En Encora estamos en búsqueda de un gran talento como tu para que se una a nuestro equipo como el p...
Apply
Mainframe Cobol Developer
Kuala Lumpur
,
Malaysia
 -

Analysis of user stories and assessment of changes required in the system. Participate in Agile cer...
Apply
Sr. DevOps Engineer
Bangalore
 -

Description here
Apply
Salesforce Program Manager
San Jose
 -

t Encora we are looking for a great talent like you to join our team as the next Salesforce Program ...
Apply
Business Analyst Mid
Lima
,
Peru
 -

En Encora estamos en búsqueda de un gran talento como tu para que se una a nuestro equipo como el p...
Apply
DevOps
Brazil
 -

Allocation City: Campinas-SP, Home Office, Recife-PE. BrazilActivities  • Digest requirement f...
Apply
Data Engineer Azure
San Jose
 -

At Encora we are looking for a great talent like you to join our team as the next Sr. Data Engineer ...
Apply
Mid Data Engineer Azure
San Jose
 -

At Encora we are looking for a great talent like you to join our team as the next Mid. Data Enginee...
Apply
QA Automation
Bangalore
 -

JD Automation testing, java, Selenium, Good to have docker, Jenkins Experience in API Testing
Apply
Mid Data Engineer
Lima
,
Peru
 -

En Encora estamos en búsqueda de un gran talento como tu para que se una a nuestro equipo como el p...
Apply