Hello, reader, do you want to be our colleague?
We are seeking to onboard in our team a Level 2 support Analyst to help us and the internal business partners with providing qualitative support on HR Tools (workforce administration and payroll).
Specifically, you will be required to:
· Working with Level 2 support team on a Peoplesoft HR application (workforce administration, absence management)
· Handle HR actors’ requests on system setup and technical issues;
· Ticket monitoring, follow up, and closing for each request received;
· Contribute to functional testing on tool enhancements;
· Ensure daily monitoring and perform daily data quality checks, as per procedure;
· Transfer cases to L3 if unable to solve incoming issues;
· Participate in production monitoring committees;
· Maintain up-to-date documentation.
· Fluent in English, French A2 level is a plus;
· Intermediate Excel skills (VLOOKUP, HLOOKUP, pivot tables);
· Positive attitude and a cooperative person;
· Appetite for communication both written and oral;
· Work experience in support functions;
· Very good attention to details;
SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.
If you feel like ambitiously pursuing your goals, then you have come to the right place.
We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.