• Customer Success Manager
  • Remote, Added 09 July 2021
At SmartDreamers we are building the next generation talent software. We
believe that the connection between talent and companies should be simplified
and improved. We are dreamers with a plan: to build the best recruitment
marketing software in the world.

We are very proud to have leading companies such as L’Oreal, Infosys, UiPath,
Genpact, Givaudan, and many others as customers. Every day, thousands of
interactions between candidates and companies are deployed, tracked, and
optimized with the SD software.

In our go-to-market global journey, we are building a world-class customer
success team. At the center of our activities sits our customers. Human
interaction comes first - software second. Today, we are searching for the next
dreamer who will join the journey.


Role
Drive retention and growth among our customers by understanding their
business needs and helping them succeed;
Maintain a cadence of communicating with customers & be a “trusted advisor”
to enable clients to use the SmartDreamers platform to achieve their business
objectives;
Deliver and communicate ROI for our customers, throughout the customer
lifecycle: business reviews, QBRs, 121s;
Represent the “voice of the customer” within the company - to provide input into
every core product, marketing, and sales process;
Serve as the primary contact for the onboarding of new customers -> ensure
proper training of customer as well as the adoption of features that will ensure
the realization of value;

Profile
+2 years of experience in customers success (SaaS industry);
Hands-on experience in digital technologies;
Excellent verbal and written communication skills, highly organized,
collaborative, and detail-oriented;
Fluent written and spoken English;
Digital Marketing skills are a plus;
Comfort in a startup environment we move quickly and wear many hats in a
dynamic environment.
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