At SmartDreamers we are building the next generation talent software. We believe that the connection between talent and companies should be simplified and improved. We are dreamers with a plan: to build the best recruitment marketing software in the world.
We are very proud to have leading companies such as L’Oreal, Infosys, UiPath, Genpact, Givaudan, and many others as customers. Every day, thousands of interactions between candidates and companies are deployed, tracked, and optimized with the SD software.
In our go-to-market global journey, we are building a world-class customer success team. At the center of our activities sits our customers. Human interaction comes first - software second. Today, we are searching for the next dreamer who will join the journey.Role
- Drive retention and growth among our customers by understanding their business needs and helping them succeed;
- Maintain a cadence of communicating with customers & be a “trusted advisor” to enable clients to use the SmartDreamers platform to achieve their business objectives;
- Deliver and communicate ROI for our customers, throughout the customer lifecycle: business reviews, QBRs, 1:1;
- Represent the “voice of the customer” within the company - to provide input into every core product, marketing, and sales process;
- Serve as the primary contact for the onboarding of new customers -> ensure proper training of customer as well as the adoption of features that will ensure the realization of value;
- +2 years of experience in customers success (SaaS industry);
- Hands-on experience in digital technologies;
- Excellent verbal and written communication skills, highly organized, collaborative, and detail-oriented;
- Fluent written and spoken English;
- Digital Marketing skills are a plus;
- Comfort in a startup environment as we move quickly and wear many hats.